Hello! Thanks for shopping at Little Ladoo. Below you will find the answers to our most frequently asked questions. If you do not find the answer you are looking for, please email us at email@example.com
Where do you ship to?
Our products ship from Canada and currently we ship within Canada, United States and to the following International locations:
When will I receive my order?
Please note that due to Covid-19 we are currently shipping orders once a week and your package may be delayed.
Orders will be processed within 2 business days.
Shipping estimates once order is processed:
Canada & USA: 4-8 business days
International: 4-21 business days
Please note that customs may hold your package for further screenings. We do not have details regarding this process and cannot provide a date of release.
We are not responsible for failed deliveries due to the following:
- Customer providing the wrong shipping address.
- Customer providing incorrect contact information (phone/email) which is needed by customs in order to clear packages.
- Customer refuses to pay customs and/or duties.
- Customer fails to pick up package from carrier location once logged by carrier.
Can I track my order?
You will be provided with a tracking number once your order is fulfilled. Please note, we are not responsible for lost, stolen or misplaced packages. Please check your tracking number and contact the carrier if you do not receive your order.
Will I be charged duties and taxes?
Our products are shipped from Canada and may be subject to customs duties or taxes not included in the product price or our shipping and handling fee. All taxes, duties and customs fees are the responsibility of the customer.
Can I pickup my order?
If you live in the GTA, you can pick up your order for free at one of these downtown Toronto locations from the concierge desk.
35 Bastion Street, Toronto
18 Beverly Street, Toronto
When checking out, simply select which pickup location you would like. We will contact you to coordinate the pickup date and time. Please note that the person picking up the order will have to present photo ID to the security guard.
Do you offer returns and/or exchanges?
Please note that all sales are final. We do take a lot of care when packaging our products, however if they do arrive damaged or if there’s an error with your order, please email us at firstname.lastname@example.org within 48 hours of receiving your package.
Do you offer a teacher discount?
We do offer a teacher discount. Please email us at email@example.com for details.
Do you sell to wholesalers?
If you are a wholesaler or retailer and are interested in carrying our products, please email us at firstname.lastname@example.org.